Refund policy
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Refund Policy
At Smooth Rituals, we are committed to providing high-quality, esthetician-created skincare products designed to enhance your waxing and self-care experience.
Due to the nature of our products, please review our refund policy below.
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All Sales Are Final (Hygiene & Safety Policy)
For sanitary and safety reasons, we do not accept returns or exchanges on opened or used products.
This policy ensures that every customer receives products that are safe, uncontaminated, and of the highest quality.
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Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, we will gladly make it right.
Please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the product and packaging
📧 Email: smoothrituals2026@gmail.com
Once reviewed, we will offer:
✔ A replacement
✔ Store credit
✔ Or a refund (if applicable)
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Shipping Issues
Smooth Rituals is not responsible for:
- Lost or stolen packages marked as delivered
- Delays caused by shipping carriers
If your package is lost, please contact the shipping carrier directly. However, we will always do our best to assist you.
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Cancellations
Orders cannot be canceled once they have been processed or shipped.
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Refund Eligibility (If Approved)
If a refund is approved:
- It will be issued to your original payment method
- Processing time may take 5–10 business days depending on your bank
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Contact Us
We’re here to help and ensure you have the best experience possible.
📧 smoothrituals2026@gmail.com
📍 Dover, Delaware